Service Desk Analyst | NSW Metro

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Service Desk Analyst

Posted on 03-Apr-2019
NSW Metro
Position Type:
Full Time
Job Reference:
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Service Desk Analyst

  • Permanent full time
  • Career growth opportunities
  • Chullora location – parking available onsite


Welcome to Fantastic Furniture

78 stores nationally.

700+ passionate team members.

relentless determination to deliver an amazing customer experience.


We're all about making life FANTASTIC for our customers, our people, and our shareholders.

For our teams, this means they can be themselves at work, get the support they need to develop great careers and most importantly have FUN!

We're an iconic Aussie brand part of a bigger, global family of brands including Freedom, Best & Less, Snooze, Plush, Bay Leather Republic, OMF and more! We're passionate about providing opportunities for our people across the board to grow and progress.  

A great new opportunity is now available for someone who is passionate about delivering an amazing customer experience to join our wonderful IT team.

Your remit will cover 1st level support, with an aim of finding a first call resolution; actively work on building and updating knowledge base articles and documentation; and contribution to delivery of IT projects as required.

Interpersonally, we are looking for a strong team player who has great communication skills, excellent problem-solving capability and the ability to work well with a team.

You will bring solid trouble-shooting capability, a strong service ethic and a can-do approach to your work!

Any prior experience gained in an ITIL environment, is an advantage.

What's on offer?

  • An opportunity to work in a team where you can truly make a difference
  • Vibrant, fun & dynamic culture where you are empowered to succeed
  • On-site parking
  • Discounts on all our group retail brands along with access to other benefits including Health Insurance and wellness programs

Our team work on a rotating 5 day/week roster across 7 days to support our retail network. A willingness to work on a rotational roster is essential.

If you're passionate about making customers smile, we'd love to hear from you!