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Ecommerce Customer Service Representative | NSW Metro

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Ecommerce Customer Service Representative

Posted on 04-Dec-2018
Location:
NSW Metro
Category:
Customer Service
Position Type:
Full Time
Job Reference:
FHL/1368256
Attachments:
Note clipNo File Attached
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  • Permanent full time
  • Enjoy your job AND your life!
  • Chullora location – parking available onsite

 

Welcome to Fantastic Furniture

78 stores nationally.

700+ passionate team members.

relentless determination to deliver an amazing customer experience.

 

We're all about making life FANTASTIC for our customers, our people, and our shareholders.

For our teams, this means they can be themselves at work, get the support they need to develop great careers and most importantly have FUN!

We're an iconic Aussie brand part of a bigger, global family of brands including Freedom, Snooze, Plush, Bay Leather Republic, OMF and more! We're passionate about providing opportunities for our people across the board to grow and progress.  

A great new opportunity is now available for someone who is passionate about delivering an amazing customer experience to join our wonderful eCommerce team.

Your remit will cover inbound/outbound phone calls, web chat and email channels, along with administrative duties as required. Interpersonally, we are looking for a strong team player who has great written & verbal communication skills, excellent attention to detail and the ability to multi-task in a fast-paced environment. Additionally, you will have sound touch typing skills (min 60w/pm).

You will bring strong problem-solving capability, a measured, calm approach to your work and a great positive attitude!

Any prior experience gained in retail and particularly in an omni-channel environment, is an advantage

What's on offer?

  • An opportunity to work in a team where you can truly make a difference
  • Vibrant, fun & dynamic culture where you are empowered to succeed
  • On-site parking
  • Discounts on all our group retail brands along with access to other benefits including Health Insurance and wellness programs

Our contact centre operates within the hours of 8am-9pm on weekdays and 9am-5pmon weekends. A willingness to work on a rotational roster across these hours is essential.

If you're passionate about making customers smile, we'd love to hear from you!